Contentsqure Digital Private Limited ("we," "our," "us") operates Allurevibez with a mission to support and serve the users ("you," "your"). If something turns up damaged or less than perfect, our team is ready to respond with speed and respect. Your concerns are met with care, and our goal is to ensure you feel confident and content with every interaction.

Should an issue arise, make sure to alert us within 48 hours of receiving your delivery. From there, we’ll take over with a process that’s professional, straightforward, and reassuring. Every step is handled with fairness, transparency, and genuine consideration.

Before You Begin: Return Guidelines

Please ensure the following conditions are met before sending your item back:

• Clothing must be unused, unwashed, and unworn
• Original packaging and tags must be intact and attached
• Items should be packed securely to prevent damage during transit
• Each request is handled thoughtfully with fair and respectful communication
• Our return approach is designed to resolve, not complicate

Step-by-Step Returns: Easy and Guided

Returning an item shouldn’t feel overwhelming - and with us, it never will. Whether your reason is style-based or due to a manufacturing flaw, the process is built to keep you in the loop at every point. Our return journey is crafted with clarity, responsiveness, and zero guesswork.

Start by notifying our team within 48 hours of receiving your parcel. Once your request is reviewed, you’ll receive detailed steps tailored to your concern. From there, just follow the directions - we handle the rest. Expect timely updates so you're always informed.

Checklist Before You Send:

• Notify us within 48 hours of delivery
• Wait for tailored return instructions from our team
• Only return clothing in original, unused condition
• Label and pack items securely and responsibly
• Refunds or exchanges begin after inspection is completed
• Returns are processed within 5 to 7 business days
• Email updates keep you posted at every milestone

Non-Returnable Items: Stays Yours to Keep

Some items are too personal or customized to return, and we honor that boundary. Hygiene, personalization, and usage affect whether an item can be accepted back. Please refer to this list before initiating your return to avoid confusion.

The Following Cannot Be Returned:

• Innerwear, swimwear, and all hygiene-sensitive apparel
• Customized or altered garments unless received damaged
• Items that are worn, used, or missing original tags
• Gift boxes that are opened or only partially used
• Personalized items unless defective on arrival
• Sale items marked as non-returnable on their respective product pages

All items undergo strict quality checks before dispatch. Still, if something isn’t right, we’re here to help.

Return Shipping Policy: Who Covers the Cost?

We’re fair about responsibility when it comes to shipping charges. If you receive an incorrect or defective product, we’ll manage the return shipping entirely. However, for voluntary returns - where the item is fine but you’ve had a change of heart - the cost of sending it back rests with you.

Key Points to Remember:

• We bear courier charges for damaged or wrong items
• Customers cover charges for voluntary or preference-based returns
• Pickup or self-shipping instructions will be clearly provided
• Always use a reliable courier if you're shipping the return
• Keep your shipping receipt until the process is complete
• Initial delivery charges (if any) are non-refundable for voluntary returns

This approach helps us stay transparent and fair - for both sides.

Refund Clarity: Straight to the Source

We know how important it is for refunds to be timely and clear. Once your returned item has been received and passed our inspection, we move quickly to begin the refund. There’s no second-guessing or prolonged silence - you’ll be updated at every stage.

Expect an email notification as soon as the refund is initiated. The amount is always credited back to your original method of payment. You can usually expect the funds in your account within 5 to 7 business days. We ensure the process remains smooth and informative.

Refund Essentials:

• Refunds are processed after quality checks
• You’ll receive an email once the process begins
• Funds appear in 5 to 7 business days
• Refunded only to the original payment source
• Shipping charges excluded in voluntary return cases
• Customer support is available if you need clarification

Here to Help: Customer Support That Cares

Returns and refunds can bring up questions - and we’re always ready to answer. Our support team doesn’t just reply; they listen, explain, and resolve. Whether it’s an exchange, or a packaging concern, your satisfaction is the guiding force behind every response.

No bots, no delays - just clear, courteous replies. Our team is trained in both fashion handling and customer care. Whatever your query, you’ll receive a helpful, polite answer customized to your situation. Because we believe service is part of the style.

Need to Reach Us?

• Drop us an email at contentsquredigitalpvtltd@gmail.com for return or refund concerns
• Get responses that are polite, timely, and to the point
• Our team can assist with everything from damages to dispatch
• We promise clarity, follow-through, and support that never feels robotic